Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Free shipping is available on purchases over $75. The free shipping offer will be fulfilled with USPS first class mail when available. Orders of 6 grips or more are more likely to be shipped via USPS Priority Mail or UPS ground. Orders of shafts are generally shipped with UPS. Please note that shipping relates to an entire order and not multi-partial shipments (in the case of a backordered item, for instance). If you have questions regarding the shipment of your order, contact us by e-mail or phone. We are not responsible for any delays in delivery due to USPS or UPS or any other third party carriers used. Orders are deemed delivered upon the carrier’s posting of delivery in their system. We are not responsible for lost or stolen packages once the carrier posts delivery confirmation. Our shipping cut off time is 2pm Mountain Standard
- Privacy & Security
- Your privacy and personal information is important to us. We do not share or sell any of your private information. We employ the latest SSL security that protects your transactions. If you would like to unsubscribe from any of our communications, you can do that through the links on the promotional e-mail, or can do that in the management of your account.
- Returns & Replacements
- Golf grips can be returned if they have not been opened or installed within 30 days for a full refund. Shafts can be returned if uncut, not prepped, and not damaged within 30 days for a full refund. Return shipping is at the expense of the customer. No refunds for shipping charges on orders that have been shipped. If the payment was made with PayPal, the refund amount will be reduced by the PayPal fees for the initial purchase. At regripit.com, we weigh every package to determine the shipping cost. Because grips are a uniform weight, we are always able to know how many grips are in each package. Because of this fact, all mis-ship claims will be cross referenced with our shipping database to verify the weight matches the order quantity before re-shipping merchandise. We also keep tight control of our inventory counts and cross reference inventory numbers when mis-ships are claimed.
- WE ARE NOT RESPONSIBLE FOR ANY INSTALLATION ISSUES. PLEASE USE PLENTY OF SOLVENT AND IF YOU ARE NOT EXPERIENCED IN INSTALLING GRIPS, PLEASE UTILIZE THE SERVICES OF AN EXPERIENCED CLUB BUILDER / TECHNICIAN. WE ARE NOT RESPONSIBLE FOR ANY THIRD PARTY INSTALLING THE GRIPS. WE ARE ALSO NOT RESPONSIBLE FOR ANY MANUFACTURERS’ WARRANTIES.
- Address for Returns:
- regripit.com -returns department
- 8547 E. Arapahoe Rd, Unit J #158
Greenwood Village, Colorado 80112 - Ordering
- Customers of regripit.com can order merchandise via the online shopping cart, or by calling in to our customer service line. Your transactions are secure and we will send multiple e-mail during your experience including order confirmations, tracking information and any other important information regarding the status of your order. You can check the status of your order at any time by logging in to your account and viewing your order history.
- Payment, Pricing & Promotions
- Pricing: At regripit.com, we deliver the IOMIC brand at the lowest cost and fastest shipping in the industry. We value our relationship with IOMIC and adhere to their strict pricing policy.
- Promotions: regripit.com offers promotions on golf grips, typically based on quantity of your order, or promotions to our current customers via coupon codes placed in their orders, or via e-mail communications.
- Payment: Payment is due at the time of the order. regripit.com does not have any credit programs or lay away program.
- Viewing Orders
- Customers of regripit.com will receive order confirmations, e-mail regarding shipping and any other important information regarding the fulfilment of the order. As a registered customer, you can track your order by signing in to your account at any time.
- Updating Account Information
- At regripit.com, we communicate with our customers when we sponsor promotions or new product releases. Make sure you don’t miss out on any communications by keeping your information current, including your shipping, e-mail and contact information by managing your account.
